Right of withdrawal and cancellation consequences for consumers
Right of withdrawal
As far as you are a consumer according to § 13 BGB (German Civil Code), you are entitled to withdraw from the contract declaration given through letters, catalogues, telephone calls, fax, e-mails, via radio, TV and media services within one
month without stating any reasons. Your withdrawal has to be handed in written (e.g. letter, fax, e-mail) or by sending back the ordered goods. This time limit starts on the day the goods and this right of withdrawal are delivered. In order to meet the revocation period, either the goods or the withdrawal have to be sent out in time. The withdrawal has to be addressed to:
By letter: Carlsson Fahrzeugtechnik GmbH
Im Rayon 1
D-66740 Saarlouis, Germany
By fax: +49(0)6831/6 87 87-0
By e-mail: email@example.com / www.carlsson.de
If a withdrawal is effective, both parties agree to return the received services on a mutual basis. If the received services can not be returned totally or in parts or only in a deteriorated condition, then the customer if applicable has to pay compensation for the value lost. As far as goods were lent to you, this does not apply when the deterioration can be solely referred to its examination – as possibly carried out in your retail store. You can avoid paying a compensation when you refrain from using the goods like your property and avoid anything that might lower their value. Wrapped and transportable goods have to be sent back.
The right of withdrawal does not refer to the delivery of goods which were custom-made or especially manufactured for personal requirements.
When this contract has been funded by a credit and you revoke this financial transaction, you also withdraw from the credit contract, as far as these two contracts firm an economic entity. This can be especially presumed when we are your creditor at the same time or when your creditor asked for our cooperation when financing this transaction.